Troubleshooting
Short answers first; most of these take under a minute.
The code did not arrive
Section titled “The code did not arrive”Give it a minute and check spam for an email from Amppfy. The code screen offers Resend after 30 seconds, and Change email if the address was mistyped. The email also has a link; tapping it on any device finishes the same job. A code that has expired says so; Resend sends a fresh one.
The app asked me to sign in again
Section titled “The app asked me to sign in again”You are only asked to sign in again if you signed out of the others (from More → Account, or from the web), changed your password, or your device cleared the app’s data. Sign in with the same method you used before and everything is exactly where you left it.
The app keeps asking for my two-step code
Section titled “The app keeps asking for my two-step code”That is on purpose: with two-step verification on, the app asks for a code when you reopen it after it has been fully closed (swiped away). Switching between apps does not count, only a full close. Codes are short-lived, so use the newest one from your authenticator app or inbox, or a backup code.
My number looks out of date
Section titled “My number looks out of date”The number updates the moment anything changes. If the phone and the web ever disagree, close and reopen the app; it reloads from the same source the web uses. If a bill’s turn passed, that is the usual reason a number changes.
The widget shows an old number
Section titled “The widget shows an old number”The widget keeps the last number the app showed and counts the days down on its own; it does not fetch anything by itself. Open the app and the widget refreshes. After seven days without the app it says open the app to refresh. Signed out, it reads Open Amppfy to see your number.
A link opened Safari instead of the app
Section titled “A link opened Safari instead of the app”Typed or pasted addresses open in Safari; tapped links from Mail or Messages open the app. Both reach the same account. See Invites and links.
Continue with Apple says my email is already in use
Section titled “Continue with Apple says my email is already in use”Your Amppfy account was created with another method (Google, or email and password). Sign in that way instead; the account is the same one, and you can keep using it on both devices. Account → Sign in and security shows which method an account uses.
The app is light while my phone is dark
Section titled “The app is light while my phone is dark”By design. Amppfy is light on every screen and in the widget, whatever your appearance setting.
Where did Skip go in setup
Section titled “Where did Skip go in setup”There is no Skip. Continue opens as soon as a step has what the number needs: one account, a payday, your bills before payday (or the No bills before payday box), a cushion. Every entry can be corrected later, and the receipt strip at the top jumps you back to any step.
I can’t type a decimal point
Section titled “I can’t type a decimal point”Amount fields bring up the decimal keypad automatically, with the point right there. If you see the plain number pad instead, close and reopen the app.
The text is too small or too large
Section titled “The text is too small or too large”Amppfy follows your iPhone’s Text Size setting. Adjust it in Settings → Display & Brightness → Text Size and the app follows along.
Saving two-step backup codes
Section titled “Saving two-step backup codes”On iPhone, backup codes open in the share sheet so you can save them to Notes, Files, or a password manager. Anything you save there is yours; Amppfy does not keep a copy.
Deleting your account from the phone
Section titled “Deleting your account from the phone”More → Account has the same Delete account button as the web, at the very bottom, with the same 14-day window in case you change your mind. See Delete your account.
Still stuck?
Section titled “Still stuck?”Search the docs from the top of any page, or start from the FAQ; most questions about the number itself are answered in Your Safe-to-Spend™ number.